Terms & Conditions

Last updated: 13 November 2026

These terms cover buying an ibPlayer subscription or reseller credits from ibPlayer. By ordering, you agree to them.

1. Who we are

ibPlayer ("we") sells and supports subscriptions for the ibPlayer app (the "App"), to viewers and to resellers. You order by messaging us on WhatsApp from this website, and you pay through a payment link we send you. These terms apply to every order and to your use of this website.

2. What ibPlayer is

The App is a media player. It contains no channels, films, series or playlists, and we don't supply any. To watch anything you add your own Xtream Codes login, M3U playlist or Stalker portal from a provider of your choice. We are not that provider, we can't see what you load into the App, and we aren't responsible for it.

3. Legal use only

You may use the App only for content you have the right to watch, for example:

  • your own media and home-server streams;
  • free-to-air public streams;
  • services that hold the distribution rights for what they stream.

You must not use the App to stream copyrighted content without permission. You are responsible for following the laws that apply to you.

4. Your account

The App creates an account the first time you open it and shows its account number. There is no email address or password. The subscription belongs to the account, not to a device.

  • An account can hold up to 2 devices unless we agree a higher limit with you.
  • A device joins an account with a one-time code shown on a device already in it. If you have no such device, we issue a code only after checking that the account is yours.
  • Any device in the account can remove the others. Keep your devices to people you trust.

5. Free trial

A new account gets a 7-day free trial, once per device. The App recognises a device after a reinstall, so a new account on a device that already had a trial starts without one. We may give a trial in genuine cases, such as a second-hand device.

6. Prices and payment

Prices on this website are in euros and can change. The price that applies is the one we confirm on WhatsApp when we send the payment link. Your payment provider or bank may add its own fees.

Payments are handled by the payment provider behind the link. We never ask for your card number and don't store it. If a payment is reversed or charged back after we've applied it, we remove the time it paid for.

7. How an activation is applied

Once your payment is confirmed, we add the months you paid for to your account. They start from whichever is latest: today, the end of your current paid period, or the end of your trial. Activating before your current period ends doesn't cost you any days. Press Check again in the App, or restart it, to pick up the new end date.

The App checks your subscription in the background. If it can't reach our server it keeps working for up to 7 days, and never past the end of your subscription.

8. Refunds

You can test the App with your own provider during the free trial, and an activation takes effect as soon as we apply it. For these reasons activations are final once applied. In particular we don't refund when:

  • you have no playlist, or your provider's playlist stops working, is restricted or ends;
  • channels buffer or drop because of your provider, your internet connection or your ISP;
  • your device can't play a particular stream format;
  • you sent us the wrong account number;
  • you change your mind after the activation was applied.

If we can't apply an activation you paid for, we refund it in full. Nothing here removes consumer rights that the law of your country doesn't let a seller exclude.

9. Resellers

Resellers buy packages of credits. One credit adds 12 months to one account. Credits stay on the reseller's balance until used, can't be transferred, and are not refundable once added. If we can't apply a credit, we put it back.

Resellers run their own business. They set their own retail prices, deal with their own customers and follow the laws that apply to them. A reseller may not present themselves as us or as the App's developer. We may close a reseller balance in case of fraud, chargebacks or unlawful use, without refunding unused credits.

10. Support

We help on WhatsApp with accounts, devices, payments and activations. We can't help with playlists, channels or content: please ask your provider.

11. The software

The App is built on OpenTV, open-source software released under the GNU General Public License version 3. Your rights to the App's source code come from that licence. The ibPlayer name, logo and this website's content belong to ibPlayer.

12. Liability

We provide the App and this website as they are. We don't promise that the App will work with every provider, playlist, device or connection, or that any content will be available. As far as the law allows, our liability for an order is limited to the amount you paid for it, and we aren't liable for indirect losses. Nothing here limits liability that the law doesn't allow us to limit.

13. Changes to these terms

We may update these terms. The version on this page when you order applies to that order.

14. Governing law

These terms are governed by the law of the country where ibPlayer is established, without removing the consumer protections of the country you live in. If we disagree, we'll try to settle it through support first.

15. Contact

Message us on WhatsApp from any button on this website, or email support@example.com. Our Privacy Policy explains what we do with the information you send us.